Family FAQs

You don’t have to take any action to receive emails, texts or phone calls. Our student information system (Skyward) syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the Apple Store or Google Play Store and follow the prompts.

• How to enroll with or without an invitation link

You can edit your contact information with or without the ParentSquare mobile app. You can also change your language settings and change or reset your password.

• Manage your ParentSquare account
• Parent 101 Overview

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s). 

• How to switch which which school you view
• Switch school view on mobile app
   

You can choose the time you receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. 

• How to change notification settings
  • The Instant setting will send all Post notifications in real-time.
  • The Digest setting will send all Posts for the day in one single digest at the end of the day.

ParentSquare allows the district, and schools to send messages in a variety of ways.  

Post: Populates to your school’s “feed” in the ParentSquare app or web portal. You will receive an email and text notification that a post has been made. The time of notification is determined by your notification settings.

Direct Message: Staff can choose to send a private message to one or more users and parents can respond by email or using the ParentSquare mobile app.

Smart Alert: Can be sent at the district and school level, the message may be short  regarding non-urgent school related information or may include necessary information such as changes in schedule or attendance notifications. These can be sent via text, email or phone call. 

Urgent Smart Alert: These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.

• View alerts and notices received
• View class posts
• Parent Dashboard 

Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes the messages. If you still aren’t receiving emails, please contact support@parentsquare.com so that they can assist you. 

• Troubleshooting - Parent isn't receiving notifications

Please go to parentsquare and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password. 

• Change or reset your password

If you wish to change your contact information, please contact your school or update the information through Skyward. Skyward syncs nightly with ParentSquare to update information. If you would like to make edits to your ParentSquare contact information only log into your account or mobile app.

• Update/Edit your contact information

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language.

• How to change your language settings

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening.

• How to change your notification settings

If your registration link expired, you’ll need a new one. Please contact your school office or send an email to support@parentsquare.com and ask for a new link to be sent to you.

• How to enroll with or without an invitation link

This occurs when the accounts have the same phone number or email and one of the family members is asked if they want to merge accounts. This is typically used when one family member takes the lead on receiving communications for their students. If both parents would like to maintain individual accounts connected to their students it is recommended to not merge. If you merge accounts and would like to remove the merge (unlink) please contact your district ParentSquare help desk. 

• Unlink accounts (remove merge)