Olympia School District

Technology Family Resource Center

 

Helpdesk/Support

 

How to get support

 

• Call 360-596-6172. We have staff answering calls from 8:00 a.m. to 7:30 p.m. weekdays, excluding holidays; however, please know that due to high call volumes at times, you may be asked to leave a message. Be assured someone will return your call as soon as possible.

• Email us at [email protected].

• Visit us during our office hours on weekdays 8 AM to 4 PM, excluding holidays.  Please come to our district office lower entrance, 100 Tullis St NE, Olympia WA 98503. Park in the lower lot and then come to the building's lower entrance. We are at the top of the ramp with the long blue handrail.  If you need to make arrangements for support outside of our hours, please contact us and we can work with you to find a solution.

 

OSD Hotspot Information

 

• View information about OSD Hotspots

 

Accessing and Using the Student Portal

 

• Video tutorial for access 

 

Student Online Registration Video (how to submit first-day packet forms online)

 

ParentSquare

The Olympia School District uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number. We encourage our parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified. Learn more about ParentSquare.

 

Chromebooks

OSD Chromebook Expectations and Use Handbook

 

How to get/swap a Chromebook

• Please come to our district office during our hours, as described in the "How to get support" section.

 

Chromebook Technical Tips

• OSD Password Reset Loop

• Google’s Chromebook support page 

• Screen Orientation (ctrl-shift-0 to reset)

• Change Language

  • Click clock icon area

  • Go to the Keyboard button and click on the drop-down arrow next to it

  • Select the keyboard you want

• Power wash instructions 

• How to check for a Chrome OS update

• When in doubt, restart

• Keyboard Shortcuts

 

Skyward

 

• How to access your Skyward Account (first-time users) or reset your password 

• How to find your student’s Skyward login information

• Skyward's Mobile Access App (Video Tutorial)

 

Schoology

 

• Directions for getting into Schoology as a parent, navigating parent access, and setting up parent digest

• What is Schoology

• Parent Account PSA

• Video directions for students (how to access their Schoology Course from the portal)
  Students: How to turn in assignments - Create (from Resources, Google Doc)

 

Remind

What is Remind, Accessing parent account, adding contact info, using Remind

• Remind for OSD

• Remind for Students

• Remind for Parents

 

Zoom

 

• Connecting to the OSD Zoom account

• Student Tips for Participating Online

• Keeping Zoom updated: The Chromebook Zoom app (current version 5.0.0) is directly tied to the version of ChromeOS on the Chromebook. Check for available ChromeOS updates for potential Zoom app updates.

• Home Internet/Zoom Tips for Chromebooks

 

SecURLy

 

What is SecURLy?

 

• SecURLy is our district web filtering and automated health/safety system for our student Chromebooks. SecURLy is filtering our district Chromebooks at all times, regardless of their physical location. Web filtering is required by the Federal Communications Commission for the Olympia School District to qualify for E-Rate funding.

• SecURLy is also monitoring student web traffic, searches and other traffic for potentially self-harmful, bullying, violent or other inappropriate words and phrases.

 

What does SecURLy do if it detects potentially harmful words and phrases?

 

• SecURLy has a human monitored alert system that, if a situation is potentially serious enough, causes them to contact the school district and/or family immediately. 

• For all lower level instances of words/phrases, alerts are provided to families through the SecURLy Parent Portal.

 

What can you (families) do with SecURLy?

 

• See their child’s web history on their district Chromebook

• Implement custom web filtering when not in the physical school space. Note: Please be aware that teachers rely on websites and streaming video for lessons. Additional filtering may impact what teachers assign.

• Receive safety/health alerts from the SecURLy monitoring system.

 

To register for the SecURLy Parent Portal, visit the OSD SecURLy webpage found here: OSD SecURLy Parent Portal.

 

Kami

• Kami for Students

• Tool Tutorial

 

ParentSquare

The Olympia School District uses ParentSquare for school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number. We encourage our parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified. Learn more about ParentSquare.